Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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520-790-6035 | 5070 E 22nd St Tucson, AZ 85711

CUSTOMER SERVICE

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.


What Our Customers Are Saying

reviewiconTransmission Service
Transmission Services, near Tucson, AZ

Spoke to Shelly about transmission service for possible slipping. She thoroughly explained a Transmission specialist is best and then referred a few placed. Shelly's customer appreciation shines bright even on a phone call. Thank you for your help.

, 04/20/2021

reviewiconHighly Recommend!
Car & Truck Care, near Tucson, AZ

Awesome Service & Great Communication. Highly Recommend.

, 01/14/2021
In a world of dissonance and diminishing customer service, Jaybee's sets a fine example for customer care. I never feel taken advantage of here and I appreciate their expertise especially finding problems before they get worse. Shelly is upbeat and sincere, a winning combination in my book.

, 09/17/2020
Great shop! Great staff! Honest and fair. They know what they are doing.

, 04/23/2020

reviewicon

A couple of months ago I took my 20-year old pick up truck to JayBees to have a couple of major issues fixed. They had worked on my vehicle once before and I was very pleased with their work. The staff thoroughly diagnosed my truck including the two major issues as well as several others I knew about but didn't mention and some things under the hood I did not know about. Shelly thoroughly explained all the needed repairs and cost of each so I knew exactly what I was getting done and why. I had everything repaired for what I felt was a reasonable price and my truck has been running like a dream ever since! Jacqui and Shelly were a pleasure to work with.

, 01/30/2020

reviewiconYou won't find a better shop in Tucson
Tucson

I've been a satisfied customer of JayBees for just under 25 years now, and you won't find a better shop in Tucson. I first found them when a local Ford dealer couldn't diagnose a problem with my Ford product and they've maintained my ageing fleet ever since. With JayBees in town, why would you need to buy a new car? Just keep yours properly maintained! And they do it all ... or can get it done ... at a very reasonable price. I could tell you many, many stories of how Jacqui, Shelly, Doug and everyone there have kept me mobile and would be glad to ... but reviews are supposed to be kept to a readable length. That said, they have my full-throated endorsement. You can't go wrong with JayBees!

, 01/14/2020
  • Parts Plus Car Care Center
  • ASE (Automotive Service Excellence)
  • ASE Certified Master Auto Technician
  • ASA (Automotive Service Association)
  • IATN (International Automotive Technicians' Network)
  • IDENTIFIX
  • Tucson Metro Chamber
  • BG Products
  • Gates Belts & Hoses
  • Interstate Batteries
  • Jasper Engines & Transmissions
  • Monroe Shocks & Struts
  • Car Care Aware
  • Call Us For Service: 520-790-6035