Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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520-790-6035 | 5070 E 22nd St Tucson, AZ 85711

CUSTOMER SERVICE

Modern cars, light trucks, and sport-utility vehicles come with complex technology such as digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. However, they eventually need to be replaced.

Before taking your vehicle in for repairs or service, do your homework so you receive the best possible service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.
  • Do not ignore any warning signals your car may give you.
  • Carry a written list of the symptoms that you can give your mechanic.
  • Resist the temptation to suggest a specific course of repair. Allow our experienced technicians to diagnose and recommend a remedy.
  • It's important to note when the problem occurs. Is it constant or periodic? Does it occur when the vehicle is cold or after the engine has warmed up? Does it happen at all speeds? Only under acceleration? During braking? When shifting?

Check for the following common vehicle maintenance issues on a regular basis:
  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, and vibrations.
  • When did the problem first start?

How to manage your service experience:
  • Ask as many questions as needed to fully understand your repair. Ask for an explanation in laymans terms if necessary.
  • Don't rush the technicians. You may be called and apprised of the problem, course of action, and cost before work begins.
  • Before you leave, be sure you understand shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Make sure the shop has your contact information readily available, so you can be reached as soon as possible.

Discover More About Appointments and Repair Services At JayBees Auto Service in Tucson

JayBees Auto Service Towing Services
Appointment Request
General Auto Repair Services


What Our Customers Are Saying

A shout-out for JayBees Auto Repair! I mainly had my timing belt replaced on my 2007 Kia Rio which was a very tall order!! They did an excellent job and went above and beyond with their awesome customer service! Jackie and Shelly were so kind and professional. I highly recommend them if you need any maintenance or repairs on your vehicle. JayBees took care of my very first car in the '80s too.

, 08/02/2022

I do not even know what to call what my vehicle needs. In any case, Dr. J and her gang of highly motivated and talented folks have been trying to figure it out for quite some time. It gets better for a bit and then oops - crappy again. We are to a point of experimenting with all kinds of odd stuff I do not understand. I keep thinking I am done with the truck and then I see the cost of used trucks and change my mind back again. Dr. J and her staff have been nothing but friendly, knowledgeable, reasonable and just hard working great folks for the whole 34 years I have been using their services. Whether or not my old truck recovers and remains usable (the goal), I will always be thankful for the care and wisdom of the JayBees crew!

, 01/01/2022

So I've written one Google review not so long ago but this place so impresses me that I have to do an update. We have been customers for about two years now and they have saved me probably several hundred dollars by not repairing things that I erroneously thought were problems. I wouldn't have known the difference. That has happened twice in the past. Same thing today, a simple fix for something the dealer would probably have charged a lot more to take care of. This is a small family shop that holds itself to the highest standards of integrity and service. What a refreshing combo.

, 09/14/2021

reviewiconTransmission Service
Transmission Services, near Tucson, AZ

Spoke to Shelly about transmission service for possible slipping. She thoroughly explained a Transmission specialist is best and then referred a few placed. Shelly's customer appreciation shines bright even on a phone call. Thank you for your help.

, 04/20/2021

reviewiconHighly Recommend!
Car & Truck Care, near Tucson, AZ

Awesome Service & Great Communication. Highly Recommend.

, 01/14/2021
In a world of dissonance and diminishing customer service, Jaybee's sets a fine example for customer care. I never feel taken advantage of here and I appreciate their expertise especially finding problems before they get worse. Shelly is upbeat and sincere, a winning combination in my book.

, 09/17/2020
  • Parts Plus Car Care Center
  • ASE (Automotive Service Excellence)
  • ASE Certified Master Auto Technician
  • ASA (Automotive Service Association)
  • IATN (International Automotive Technicians' Network)
  • IDENTIFIX
  • Tucson Metro Chamber
  • BG Products
  • Gates Belts & Hoses
  • Interstate Batteries
  • Jasper Engines & Transmissions
  • Monroe Shocks & Struts
  • Car Care Aware
  • Call Us For Service: 520-790-6035