Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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520-790-6035 | 5070 E 22nd St Tucson, AZ 85711

RIGHT TO REPAIR

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.


Did you know?
  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Our aftermarket parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


http://www.righttorepair.org/




What Our Customers Are Saying

I do not even know what to call what my vehicle needs. In any case, Dr. J and her gang of highly motivated and talented folks have been trying to figure it out for quite some time. It gets better for a bit and then oops - crappy again. We are to a point of experimenting with all kinds of odd stuff I do not understand. I keep thinking I am done with the truck and then I see the cost of used trucks and change my mind back again. Dr. J and her staff have been nothing but friendly, knowledgeable, reasonable and just hard working great folks for the whole 34 years I have been using their services. Whether or not my old truck recovers and remains usable (the goal), I will always be thankful for the care and wisdom of the JayBees crew!

, 01/01/2022

So I've written one Google review not so long ago but this place so impresses me that I have to do an update. We have been customers for about two years now and they have saved me probably several hundred dollars by not repairing things that I erroneously thought were problems. I wouldn't have known the difference. That has happened twice in the past. Same thing today, a simple fix for something the dealer would probably have charged a lot more to take care of. This is a small family shop that holds itself to the highest standards of integrity and service. What a refreshing combo.

, 09/14/2021

reviewiconTransmission Service
Transmission Services, near Tucson, AZ

Spoke to Shelly about transmission service for possible slipping. She thoroughly explained a Transmission specialist is best and then referred a few placed. Shelly's customer appreciation shines bright even on a phone call. Thank you for your help.

, 04/20/2021

reviewiconHighly Recommend!
Car & Truck Care, near Tucson, AZ

Awesome Service & Great Communication. Highly Recommend.

, 01/14/2021
In a world of dissonance and diminishing customer service, Jaybee's sets a fine example for customer care. I never feel taken advantage of here and I appreciate their expertise especially finding problems before they get worse. Shelly is upbeat and sincere, a winning combination in my book.

, 09/17/2020
Great shop! Great staff! Honest and fair. They know what they are doing.

, 04/23/2020
  • Parts Plus Car Care Center
  • ASE (Automotive Service Excellence)
  • ASE Certified Master Auto Technician
  • ASA (Automotive Service Association)
  • IATN (International Automotive Technicians' Network)
  • IDENTIFIX
  • Tucson Metro Chamber
  • BG Products
  • Gates Belts & Hoses
  • Interstate Batteries
  • Jasper Engines & Transmissions
  • Monroe Shocks & Struts
  • Car Care Aware
  • Call Us For Service: 520-790-6035